All products are shipped using either United States Postal Service Priority or First-Class Mail unless you choose to upgrade to another express service. SMS Jazz does not intentionally charge more for shipping than needed to cover packaging costs and fees from the shipping company. Shipping charges are computed by the weight of the items ordered.

All orders received before 3 pm Pacific Time on our normal business days are processed within 1 business day. All orders received after 3 pm Pacific Time on our normal business days are typically processed the next business day.

International customers should expect longer than stated shipping times, due to world conditions and Custom Agency delays.

Sample Tracks

SMS Jazz may have sample tracks from our music titles available for download. We encourage users to listen to these tracks to test and review at their leisure.

Returns

No returns after 30-days. Opened and/or downloaded Recorded Music will not be accepted for return. No returns will be accepted without an RMA number issued by SMS Jazz. All unopened returns are subject to a 15% restocking fee. All returns must be shipped in an outer carton in new, resellable condition. Do not mark, or otherwise damage the retail packaging or an additional restocking fee will be assessed to cover damages. SMS Jazz will not be liable for damage or loss occurring during return shipping. Please ship returns via a trackable, insured carrier. All shipping costs are non-refundable and items returned COD will be refused.